DR COFFEE M12 BIG
DR COFFEE M12 BIG
DR COFFEE M12 BIG
DR COFFEE M12 BIG
DR COFFEE M12 BIG - Yes
DR COFFEE M12 BIG
DR COFFEE M12 BIG
DR COFFEE M12 BIG
DR COFFEE M12 BIG
DR COFFEE M12 BIG - Yes

Dr. Coffee M12 Big Automatic Coffee Machine

Sale price
$4,908.20
Regular price
$5,399.02
You save
$490.82 (10%)
Tax included. Shipping calculated at checkout.
Dr Coffee Maintenance Package:
No

Frequently Bought Together

Description

Dr. Coffee · Fully Automatic · OCS Commercial · Office & VIP Lounge

Dr. Coffee M12 Big Automatic Coffee Machine — High-Volume Office Coffee with an 8L Tank & Ceramic Burr Grinder

The Dr. Coffee M12 Big is Dr. Coffee's flagship OCS (Office Coffee Service) automatic machine — engineered for offices, VIP lounges, co-working spaces, convenience stores, hotels, and hospitality venues that need reliable high-volume output, a large 8-litre water tank, and a sophisticated 10.1" touchscreen interface in a compact commercial body. It grinds whole beans fresh for every cup using ceramic flat burr grinders, produces 24 beverage options at up to 85 cups per hour, and supports both tank and direct plumb-in water supply for uninterrupted daily service.

The M12 Big is an upgrade on the M12 Plus — adding the 8-litre water tank and auto pressure pump for higher sustained output without the footprint of a full commercial bar machine. With IoT compatibility, mobile payment support, non-interfering automatic milk system cleaning, and optional pairing with a professional refrigerator and cup warmer rack, the M12 Big is one of the most complete office coffee solutions available in Australia at its price point.

100
Cups Per Day
85
Cups Per Hour
8L
Water Tank
1.2kg
Bean Hopper
Key Features

What Makes the Dr. Coffee M12 Big the Right Office Automatic Machine

💧 8-Litre Water Tank or Plumb-In

The M12 Big's 8-litre water tank provides enough water supply for a full day's service in most office environments without interruption. For permanent installations, the machine supports direct plumb-in connection to a building's mains water supply — eliminating tank management entirely and ensuring truly uninterrupted service throughout the day.

⚙️ Ceramic Flat Burr Grinder

An integrated ceramic flat burr grinder grinds whole beans fresh for every single cup — preserving the aromatic oils and flavour compounds that pre-ground coffee loses within minutes of grinding. Ceramic burrs run cooler than steel alternatives, protecting the beans' flavour profile during grinding and delivering a consistent particle size for uniform extraction.

📱 10.1" Lateral Touchscreen

A large 10.1-inch full-colour lateral touchscreen provides an intuitive, high-visibility interface for all 24 beverage options. The display supports multiple languages, customisable screensavers, and the machine's full settings menu — making it genuinely easy for any office user to select and configure drinks without guidance or training.

🥛 Detachable Automatic Milk System

The M12 Big features a detachable milk system with a concealed milk tube — producing consistent textured milk for cappuccinos, lattes, flat whites, and other milk-based drinks automatically. The detachable design makes daily cleaning straightforward, and the non-interfering automatic clean cycle maintains milk circuit hygiene without requiring manual disassembly.

⚡ Auto Pressure Pump

The M12 Big's integrated auto pressure pump ensures consistent water pressure to the brew group regardless of mains supply variation — delivering stable extraction pressure for every espresso shot. This is the key upgrade over the M12 Plus, enabling more reliable high-cycle operation during peak morning service periods.

☕ High/Low Pressure Brewing

The M12 Big supports both high-pressure espresso extraction and low-pressure pour-over style brewing from the same machine — covering the complete spectrum of black coffee preferences from ristretto to long black without any manual adjustment between drink types.

📲 IoT & Mobile Payment Compatible

The M12 Big supports IoT connectivity for remote monitoring, usage reporting, and management — ideal for facilities managers and co-working operators who need visibility over machine usage across multiple locations. Mobile payment compatibility makes it suitable for cashless self-service coffee station deployments.

🧹 Non-Interfering Auto Cleaning

The M12 Big's automatic cleaning programme runs without interrupting the machine's availability for coffee service — maintaining brew circuit hygiene in the background so that the machine remains ready to serve throughout the cleaning cycle. Milk circuit cleaning is guided and completed in minutes with no specialist knowledge required.

🛠️ Di Pacci Installation & Service

Di Pacci provides free commercial installation across Sydney metro for the M12 Big — including delivery, plumbing connection, initial configuration, and staff orientation. Full in-house service and warranty support is available across five Australian stores with genuine Dr. Coffee parts stocked locally for fast repair turnaround.

Technology Spotlight

M12 Big vs M12 Plus — What the Big Tank and Auto Pump Actually Change

8L Tank vs 2L Tank — The Real Difference

The M12 Plus runs on a 2-litre tank — sufficient for light office use but requiring multiple daily refills in busy environments. The M12 Big's 8-litre tank covers a full day of 100-cup output without any refilling in most offices. Combined with plumb-in capability, this eliminates tank management entirely — one less daily maintenance task for office managers and reception staff to handle.

Auto Pressure Pump — Consistent Extraction at Volume

Water pressure directly affects espresso extraction quality. In offices with variable mains pressure — common in older buildings and multi-floor commercial premises — the auto pressure pump in the M12 Big actively maintains consistent pressure at the brew group regardless of supply variation. The result is consistent extraction quality throughout the day, not just in ideal conditions.

Ceramic Burr — Why It Matters for Office Use

Ceramic flat burrs are harder, run cooler, and maintain their sharpness longer than steel burr alternatives — meaning they deliver consistent grind particle size over many thousands of cycles without the performance degradation that affects cheaper grinders. For offices producing 100 cups per day, grinder consistency directly translates to cup quality consistency every single day.

Technical Specifications

Dr. Coffee M12 Big — Full Verified Specifications

Machine Type Fully automatic OCS bean-to-cup espresso machine
Advised Daily Output 100 cups per day
Hourly Output 85 cups per hour
Beverage Variety 24 beverages
Grinder Ceramic flat burr grinder — 1–9 grind settings
Brewing System High/low pressure — espresso and pour-over
Water Supply 8L removable tank or direct plumb-in (G3/4')
Max Water Pressure 0.6 MPa
Bean Hopper 1.2kg
Grounds Container 70 portions (based on 10g per shot)
Display 10.1" lateral full-colour capacitive touchscreen
Milk System Detachable automatic milk system — non-interfering auto clean
Connectivity IoT compatible — mobile payment support
Power 220–240V / 50–60Hz / 2,750–3,300W (15A single phase)
Dimensions (W×D×H) 410mm × 500mm × 580mm
Weight 20.5kg
Optional Accessories Professional milk refrigerator (SC08), cup warmer rack (CH01)
Installation Free Sydney metro installation by Di Pacci
Warranty Manufacturer warranty — contact Di Pacci for current terms
Is the Dr. Coffee M12 Big Right for Your Environment?

Who Should Choose the Dr. Coffee M12 Big

✓ The M12 Big is right for you if you need:

  • A high-volume office machine for 20–50+ staff producing up to 100 cups per day
  • An 8L tank for all-day service without refilling — or plumb-in for permanent install
  • Automatic milk drinks — cappuccinos, lattes, flat whites — for a mixed team
  • A large touchscreen interface for easy self-service operation by all staff
  • IoT connectivity for usage monitoring across office locations
  • A VIP lounge, co-working space, hotel lobby, or premium office coffee station
  • A compact OCS machine that doesn't require a full commercial bar footprint

✗ Consider alternatives if you:

  • Need lower daily volume — the Dr. Coffee F2 Plus or F100P are better sized
  • Need higher daily volume — 200+ cups per day — consider the Bar Plus or Saeco SE180
  • Are equipping a café or full commercial service counter — consider the Franke A600 or Thermoplan BW4
  • Have a very tight bench footprint — the M12 Big requires 410mm width minimum
Frequently Asked Questions

Dr. Coffee M12 Big — Common Questions

The M12 Plus runs on a 2-litre water tank and does not include the auto pressure pump. The M12 Big upgrades to an 8-litre water tank and adds an auto pressure pump — providing significantly longer between-refill intervals and more consistent extraction pressure during high-cycle peak periods. Both share the same ceramic burr grinder, 10.1" touchscreen, detachable milk system, and 100-cup daily output. Choose the M12 Big for environments where refilling a 2L tank multiple times per day is impractical.
Yes. The M12 Big supports direct plumb-in connection via a G3/4' fitting — eliminating the need to refill the water tank at any point during service. Plumb-in is strongly recommended for permanent office installations where uninterrupted service is required. Di Pacci's installation team handles the plumbing connection as part of the free Sydney metro installation service, using a 1.5M G3/4' to G3/8' metal supply tube rated to max 600kPa (6 bar).
With a rated daily output of 100 cups per day and an hourly output of 85 cups, the M12 Big is well-suited for offices of approximately 20–50 people, depending on average consumption. For offices where coffee is the primary productivity driver and consumption is high, Di Pacci recommends confirming your daily cup estimate before purchasing — call our team on (02) 9758 0760 to discuss the right sizing for your specific team.
Yes. The M12 Big features a detachable automatic milk system that produces textured milk for cappuccinos, lattes, flat whites, and other milk-based drinks without any manual technique. The milk system auto-cleans after milk drink preparation without interrupting the machine's availability for coffee service. The hidden milk tube design keeps the machine tidy and the milk circuit hygienic.
The M12 Big's ceramic flat burr grinder works best with medium to dark roast whole beans with low to moderate oil content. The 1.2kg hopper capacity reduces refilling frequency for high-volume environments. Di Pacci's own freshly roasted commercial blends — available for regular supply to business customers — are tested and optimised for automatic OCS machines. Contact our team on (02) 9758 0760 to discuss ongoing bean supply for your office.
Yes. Di Pacci provides free commercial installation across Sydney metro for the M12 Big — including delivery, plumbing connection, machine configuration, and staff orientation. Full in-house service and warranty support is available across five Australian stores in Sydney, Melbourne, Queensland, Perth, and Port Macquarie. Genuine Dr. Coffee parts are stocked locally for fast turnaround on any service or warranty work without waiting for overseas parts shipments.

Buy the Dr. Coffee M12 Big at Di Pacci Australia

Free Sydney metro installation. Finance available. Expert advice, in-house service, and Australia's largest coffee machine range — all at Di Pacci.

View All Automatic Machines → Call (02) 9758 0760
Di Pacci — USA

Frequently Asked Questions

How long is the warranty on a coffee machine?

All Di Pacci products include a warranty on non-consumable parts. New machines carry 12–24 months, and used or pre-owned machines carry 3 months. Our skilled technicians are available for after-sales support throughout your warranty and beyond.

What is the shipping policy?

We ship US-wide via air freight, with a tracking number provided on every order. Shipping is calculated at checkout. If you'd like a delivery estimate before you buy, contact our team on +1 (646) 774-0590 or see our shipping policy.

Do I have to pay tariffs or customs duties?

No. All tariffs and customs duties are included in the price and covered by Di Pacci Coffee Company. There are no extra steps for you and no surprise fees on delivery — the price you see is the price you pay.

Are used machines tested before sale?

Yes. Every pre-owned, ex-demo, and ex-training-room machine is inspected and fully serviced by our qualified technicians before it ships — many go through a detailed multi-point safety check. They're cleaned, tested, and ready to work on arrival, so you get proven performance at a fraction of new-machine cost.

What is your returns policy?

We offer a 14-day return policy — you have 14 days after receiving your item to request a return. The item must be unused, in its original packaging, with proof of purchase, and a 30% restocking fee applies. Contact us first to start a return (items sent back without authorization can't be accepted). Sale items and gift cards are non-returnable. See our full return policy or email support@dipacciusa.com.

Do you provide after-sales support?

Yes. Our skilled technicians provide after-sales support to all customers. If you have a question about setup, servicing, or your machine after purchase, reach out any time at support@dipacciusa.com or +1 (646) 774-0590.

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