Di Pacci Coffee Company is an international supplier of new, used, and refurbished commercial and home coffee equipment. We ship machines, grinders, and accessories worldwide from our Australia-based warehouse, including to all 50 US states and select countries.

Our US business address is 156 Atlantic Ave, Brooklyn, NY 11201 for correspondence and customer support. We serve coffee shops, restaurants, hotels, offices, and home enthusiasts who want professional-grade equipment at competitive global pricing.

We stock used & new equipment from the major coffee brands, including:

• La Marzocco
• Slayer
• Synesso
• Eureka
• Mazzer
• Mahlkonig
• Victoria Arduino
• Nuova Simonelli

New equipment is supplied with a warranty, and you'll have access to genuine parts and support. Warranty coverage varies by brand and product — the exact terms applicable to your order are confirmed at the time of purchase.

All Di Pacci Coffee Company orders ship from our Australia-based warehouse to customers worldwide. We currently ship to all 50 US states and select international destinations.

Our US business and customer support address is:

Di Pacci Coffee Company
156 Atlantic Ave
Brooklyn, NY 11201, USA

Please note: this address is for correspondence and customer support only — we do not operate a public showroom. All product viewing, consultation, and ordering is handled online or via phone/email.

To get in touch, call +1 (646) 774-0590 or email support@dipacciusa.com.

We accept all major payment methods:

• Visa, Mastercard, American Express, Discover
• PayPal
• Shop Pay
• Apple Pay & Google Pay
• ACH bank transfers (for larger commercial purchases)
• Financing through SilverChef (commercial/business buyers)

All transactions are encrypted and processed through PCI-compliant gateways for your security.

Yes. We offer flexible financing for commercial coffee equipment through SilverChef, a finance company dedicated to the hospitality industry and operating across the United States. Key benefits:

• Designed specifically for hospitality and food-service businesses
• Flexible Rent-Try-Buy options — rent, upgrade, or own your equipment
• Helps manage cash flow while your equipment generates income
• Apply online; availability and terms subject to SilverChef approval

SilverChef financing is for business/commercial buyers. Visit our Finance Options page or call +1 (646) 774-0590 to discuss financing tailored to your business.

Absolutely. For commercial buyers, custom configurations, or bulk orders, we're happy to provide a detailed written quote. Contact us through our Contact page, email support@dipacciusa.com, or call +1 (646) 774-0590.

Please include the make/model you're interested in, quantity, and your delivery zip code so we can provide an accurate quote including shipping.

Yes. We ship from our Australia warehouse to all 50 US states. Shipping methods vary based on order size:

• Smaller items (accessories, parts, home grinders): International express courier (DHL, FedEx, UPS)
• Home espresso machines: International express air freight, fully insured with tracking
• Commercial machines: International air freight with door-to-door delivery

✅ Duties and import taxes are calculated and included in your checkout total — your order ships Delivered Duty Paid (DDP).

Once your order is dispatched (see dispatch times below), estimated delivery times to the USA are:

• Express air freight (smaller items & home machines): 5-10 business days to USA
• Air freight (commercial machines): 7-14 business days to USA

Delivery times depend on customs clearance and destination. You'll receive a tracking number once your order ships, and we provide full support through customs if needed.

🧡 Orders placed over the weekend are dispatched the next business day, as we're closed Saturday and Sunday. All other orders placed before 2 PM AEST (Sydney time) are dispatched the same business day.

Once dispatched, your order ships from our Australia warehouse and you'll receive a tracking number. See the delivery-time estimates above for transit times to the USA.

Shipping costs depend on the item size, weight, and destination. At checkout, you'll see real-time shipping quotes. For commercial orders, we'll often provide a custom shipping quote to ensure best pricing.

✅ Delivered Duty Paid (DDP): Your order is shipped DDP, which means applicable customs duties and import taxes are calculated and included in your checkout total rather than billed separately when your order arrives. The price you see at checkout is the price you pay to Di Pacci.

New: Supplied in original packaging with warranty as confirmed at purchase (warranty terms vary by brand and product).

Used: Pre-owned machines sold "as-is" or with limited inspection. Lower price point, ideal for buyers who can perform their own service.

Refurbished: Pre-owned machines that have been thoroughly inspected, repaired (where needed), deep-cleaned, descaled, and tested to manufacturer specifications by our certified technicians. Refurbished machines come with our 90-day Di Pacci warranty and offer 30-50% savings vs new.

La Marzocco machines are built to last decades with proper care. Buying used or refurbished from Di Pacci offers several advantages:

• Significant savings — Often 30-50% off new pricing
• Proven reliability — These machines were built to commercial-grade standards
• Inspected & tested — Every refurbished unit is thoroughly checked by our team
• Warranty included — 90-day Di Pacci parts warranty on refurbished models
• Sustainability — Extends equipment life and reduces waste

Browse our Used La Marzocco collection to see current inventory.

Every refurbished machine at Di Pacci goes through our multi-step process:

• Initial inspection & diagnostic testing
• Full disassembly & deep cleaning
• Descaling of boilers and water lines
• Replacement of worn gaskets, seals, and parts
• Recalibration of pressure, temperature, and shot timing
• Final quality control test pulls
• Cosmetic detailing & polishing

Each refurbished machine ships with documentation of the work performed.

New machines: Supplied with warranty as confirmed at purchase — coverage and term vary by brand and product.

Refurbished machines: 90-day Di Pacci parts warranty.

Used "as-is" machines: No warranty unless explicitly stated in the listing.

Accessories & parts: Warranty as applicable to the item.

Returns are accepted within 14 days of delivery for unused, factory-sealed items in original packaging.

Important notes:

• A 30% restocking fee applies to all returns
• Custom-ordered or special-configured items are non-returnable
• Used "as-is" machines and accessories are non-returnable
• Buyer is responsible for return shipping unless the item arrived damaged or defective

See our Refund Policy for full details, or contact us before initiating a return.

If your machine arrives with shipping damage, please:

• Document the damage with photos before unpacking further
• Note any visible damage on the carrier's delivery receipt
• Contact us within 48 hours at support@dipacciusa.com or +1 (646) 774-0590

We'll work directly with the carrier and manufacturer to resolve the issue quickly — repair, replacement, or refund based on the situation.

Home espresso machines are designed for household use — typically 1-20 drinks per day. They're more compact, plug into standard 110-120V outlets, and have smaller boilers. Examples: La Marzocco Linea Mini, Lelit Bianca, Profitec Pro 700.

Commercial espresso machines are built for café and restaurant use — capable of producing 100+ drinks per day. They have larger boilers, multiple group heads, often require 208-240V power, and use direct plumbing. Examples: La Marzocco Linea PB, Slayer Steam, Synesso S200.

Not sure which you need? Contact our team with details about your usage volume, and we'll recommend the right machine.

The right grinder depends on your machine, volume, and budget. Some popular pairings:

• Home setup: Eureka Mignon Specialita, Niche Zero, or Mazzer Mini
• Light commercial: Mazzer Major, Eureka Atom 75
• High-volume café: Mahlkonig E80 Supreme, Mazzer Robur, Mythos One

A great espresso machine paired with a poor grinder will produce mediocre coffee. We always recommend investing equally in both. Browse our coffee grinders collection or contact us for personalized recommendations.

Water quality is critical for both machine longevity and coffee quality. Commercial espresso machines require:

• Water filtration system (mandatory for warranty) — to remove chlorine, sediment, and reduce hardness
• Water hardness — typically 50-150 ppm total dissolved solids (TDS)
• Direct plumbing connection — most commercial machines connect directly to a water line
• Drainage — for waste water and condensation

Improper water can cause scale buildup that voids manufacturer warranties. We can recommend appropriate filtration systems based on your local water and machine type.