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All Di Pacci products include a warranty on non-consumable parts. New machines carry 12–24 months, and used or pre-owned machines carry 3 months. Our skilled technicians are available for after-sales support throughout your warranty and beyond.

We ship US-wide via air freight, with a tracking number provided on every order. Shipping is calculated at checkout. If you'd like a delivery estimate before you buy, contact our team on +1 (646) 774-0590 or see our shipping policy.

No. All tariffs and customs duties are included in the price and covered by Di Pacci Coffee Company. There are no extra steps for you and no surprise fees on delivery — the price you see is the price you pay.

Yes. Every pre-owned, ex-demo, and ex-training-room machine is inspected and fully serviced by our qualified technicians before it ships — many go through a detailed multi-point safety check. They're cleaned, tested, and ready to work on arrival, so you get proven performance at a fraction of new-machine cost.

We offer a 14-day return policy — you have 14 days after receiving your item to request a return. The item must be unused, in its original packaging, with proof of purchase, and a 30% restocking fee applies. Contact us first to start a return (items sent back without authorization can't be accepted). Sale items and gift cards are non-returnable. See our full return policy or email support@dipacciusa.com.

Yes. Our skilled technicians provide after-sales support to all customers. If you have a question about setup, servicing, or your machine after purchase, reach out any time at support@dipacciusa.com or +1 (646) 774-0590.