Shipping Policy

Shipment Processing Time

• All orders are processed within 1 business day of receipt
• Orders are not processed or shipped from Friday, 2 pm EST through Sunday, or holidays
• If we are experiencing a high volume of orders, shipments may be delayed by a few days
• If your shipment experiences a significant delay, we will contact you via email or phone

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping or delivery time depends on the third party courier companies as we do not have control while shipping the parcel.

For any extra shipping cost due to locations or parcel dimensions provided by the courier company, customers will be notified via email or phone.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it's recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded. Di Pacci Coffee Company will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

• Call +1 (646) 774-0590
• Email us at support@dipacciusa.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.